To be eligible for a return, your items must be in their original condition and in its original package and must have been purchased from our website. The return must be initiated within 30 days of receipt and will receive a 20% restocking fee without exceptions. To start your return please email us at email@example.com and include your Order Number and the reason for the return. Please title your email "Return Authorization Needed."
If your return is not in original condition, we do reserve the right to refuse the return.
We will not refund shipping costs on returns.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If your return is approved, a credit will be applied to your original form of payment within 15 business days less the 20% restocking fee. Please allow 3-5 days for the refund to be reflected in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the return address you are provided.
You will be responsible for paying for your own shipping costs for returning your item. Your shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged Merchandise (if applicable)
Please do not send your purchase back to the manufacturer. To be eligible for a replacement, you must send an email with photos of the damage. The replacement must be initiated within 30 days of receipt. To start your replacement please email us at firstname.lastname@example.org and include your Order Number and images of the damage. Please title your email "Replacement Needed."
Once we receive your request for replacement, we will send you an email to notify you to let you know the request is received. If the request is approved, we will supply you with the order number in our system for reference.
If we are out of inventory on an item that is eligible for replacement we will refund your order in full.